Frequently Asked Questions

Everything you need to know about bringing the magic of animation home.

Where does GKIDS Films ship to?

We currently ship to all 50 U.S. states and Canada. For international fans, we recommend checking our authorized local retailers in your specific region.

What is your return policy for physical media?

We accept returns on unopened Blu-rays, DVDs, and Collector’s Editions within 30 days of purchase. Once the plastic seal is broken, the item is no longer eligible for a return unless it is found to be defective.

Are your Blu-ray releases region-locked?

Most of our North American releases are Region A locked. Please check the 'Product Specifications' section on the individual product page for specific region coding information before purchasing.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor its progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How do I handle a damaged or defective item?

If your order arrives damaged or contains a manufacturing defect, please contact our support team within 7 days of delivery with photos of the issue, and we will arrange for a replacement at no additional cost.